Spa FAQs

It's important to have all the information you need to get the

most out of your treatments.

Here are some questions we get from our guests,

prior to their visit to Benmiller Spa.

Where is the Spa located?

The Spa is in the River Mill Building located at

37043 Main Street Goderich ON N7A 3Y1

What are the Spa hours?

Benmiller Spa is open Wednesday - Sunday each week from 9am - 5pm

Can I book online?

Please click here to go to the Spa main page

and click on the BOOK NOW button.

What is the Spa cancellation policy?

We require 24 hours notice of cancellation of services; under 24 hours is considered a no-show and there is a 50% charge applied.

What product do you use?

We use Aveda for all of our treatments.

Can I substitute services in Spa Packages?

There are no substitutions within the Spa Packages.

Can I use the facilities?

Guests of the Spa are welcome to use the pool and hot tub.

Is alcohol permitted in the Spa?

No, the Spa is not licenced for alcohol service.

Is lunch available in the Spa?

No, but we would be happy to assist you in making a reservation at the

Ivey Dining Room for lunch.

Are Gift Certificates available?

You can purchase a gift certificate at Guest Reception

in the main building or by emailing us as

guestservices@benmiller.ca

Do you have Registered Massage Therapists (RMTs)?

We offer RMT massages available with receipts for insurance coverage.

Can I claim my massage through insurance?

We provide receipts for RMT massages.

Do I need to make an appointment?

Appointments require reservations to ensure

you get the time and services you desire.

How can I book Spa reservations for a group?

Please email us at spa@benmiller.ca and we will be

happy to assist you with your group booking.

Are there lockers at the Spa?

There are no lockers at this time to store your belongings.

Are robes provided?

We are a Petit Spa and generally only use robes between services.

If you require one, we would be happy to accommodate.

What do I wear to the Spa?

It's best to wear loose, comfortable clothing.

Important Information:

**Please note: the Spa is not licensed and alcohol is not permitted in the Spa or pool area.

Certain medical conditions may not be compatible with certain treatments.

It is your responsibility to discuss any concerns with your doctor and to notify the Spa when booking.

The Benmiller Inn & Spa employs both male & female professionally trained therapists.

We are committed to the principle of Employment Equity.